1. Two different refund relationships
Business to Store Seba
Platform subscription
A business pays Store Seba for access to a package, usage limits, and platform features. Store Seba handles questions about those subscription charges.
Customer to seller
Product purchase
A customer buys from an independent seller through that seller's storefront. The seller handles cancellation, return, replacement, warranty, and refund decisions for that order.
2. Store Seba subscriptions
Package prices, billing cycles, limits, and available features appear on the Pricing page, business Billing dashboard, or an approved written custom offer. A subscription charge covers access for the applicable billing period; it does not include external payment-provider fees, seller delivery expenses, or customer-order refunds.
The business is responsible for reviewing the package and billing period before purchase or renewal and for maintaining a valid approved payment method where automatic billing is used.
3. Subscription cancellation
- Only an authorized owner or billing contact may request cancellation.
- Cancellation should stop future renewals after the effective cancellation point specified in the final commercial rules.
- Unless required otherwise, cancellation does not automatically erase business, order, invoice, security, or legal records.
- Feature access, storefront availability, limits, and data-export time after cancellation must follow the final approved account-closure process.
- Removing a payment method, abandoning a store, or stopping use does not by itself cancel an active subscription.
4. Subscription refund requests
This V1 draft does not promise automatic or prorated refunds. A request may be reviewed when there is a confirmed duplicate charge, incorrect package charge, unauthorized transaction reported promptly, material billing error, prolonged platform failure attributable to Store Seba, or another circumstance required by applicable law.
Store Seba may request the account email, store name, invoice or transaction reference, charge date, amount, payment method, and explanation. Never submit a password, PIN, one-time code, or full card credential. Approved refunds should return through the original payment channel where reasonably possible. Provider processing time is outside Store Seba's direct control.
Final rules still required
The business must choose the exact refund-request window, any cooling-off period, treatment of monthly and yearly packages, trial conversion, partial outages, taxes, discounts, upgrades, downgrades, and custom contracts before launch.
5. Seller product orders
Store Seba is not the seller of products displayed by independent businesses. Each seller is responsible for:
- Order cancellation before shipment or fulfillment.
- Return eligibility, return address, condition requirements, and deadlines.
- Damaged, defective, incorrect, missing, counterfeit, or misdescribed products.
- Replacement, repair, warranty, partial refund, full refund, and delivery-fee decisions.
- Refund timing, transaction evidence, customer communication, and required consumer remedies.
Customers should use the seller's storefront contact information and retain the order number, payment evidence, delivery records, photographs, and relevant messages.
6. Seller policy requirements
Before accepting orders, sellers should publish clear cancellation, delivery, return, replacement, warranty, and refund terms that are lawful, easy to find, consistent with product pages, and not misleading. Sellers must not use Store Seba's platform policy to avoid mandatory customer rights or their own promises.
A seller's policy should identify excluded products where lawful, time limits, acceptable return condition, proof required, who pays return delivery, how approved refunds are issued, and how customers can complain.
7. Disputes and payment reversals
A customer should first make a good-faith attempt to resolve a product or order issue with the seller. Store Seba may help identify the seller or investigate misuse of the platform, but it does not guarantee a refund or decide every commercial dispute.
Unauthorized charge reports, bank disputes, and chargebacks may be governed by a payment provider's rules. Businesses and customers must provide truthful information and must not misuse chargebacks or refund processes. Store Seba may preserve relevant platform records and respond to lawful requests.
8. How to request help
Store Seba subscription
Use the Contact page, select Billing, and include the store name plus invoice or transaction reference.
Contact billing →Seller product order
Visit the seller's storefront and contact that business with your order and payment information.
Find the seller →9. Policy changes
Store Seba may update this policy when packages, billing providers, refund processes, or applicable requirements change. The effective date will be updated. Material changes affecting future subscription charges or cancellation rights should receive appropriate advance notice.